Refund policy

Refund and Return Policy

We offer a 30-day refund policy for orders that arrive damaged, defective, or are confirmed as not delivered.

To request a refund, you must contact us within 30 days of the delivery date, or within 30 days of the estimated delivery date if the order was not received.

For damaged or defective items, we may require clear photo or video evidence showing the issue, along with your order number.

For orders marked as delivered but not received, we may require confirmation from the shipping carrier or other reasonable evidence before approving a refund.

Once your request has been reviewed and approved, your refund will be issued to your original payment method.

Refunds may be denied if sufficient evidence is not provided, the request is submitted after the 30-day period, or the damage was caused by misuse, improper handling, or normal wear and tear.

Shipping delays alone do not qualify for a refund unless the order is confirmed as lost or undelivered.